Customer Testimonials
We had a wonderful experience with salesman Fernando Torres!
Everything was great. Best and easy transaction
I have just now received above and beyond service. The information display remained on “system check” after my visit. I spent hours trying to find the solution then called service and had a very kind and patient man help me! Thank you
Create reminders of service, pending! Always on time, and always courteous!
Very satisfactory!
Parts ready and correct. Clerk double checked and packaged everything. One of the best, most efficient parts centers I've ever been to.
Responsive, Professional, Polite, Trustworthy
Great service!
Came in for a service recall and people were very courteous.
Techs went the extra mile.
Our sales person was informative and friendly. Kelly Ford had the vehicle we were interested in. The dealership was clean and inviting.
Everyone made my car purchasing easy. Answered all my questions... Customer Service was good
Friendly, easy and just a great experience. I wish I checked them out sooner. I’ll definitely buy from them again in the future.
Appointment process (via phone) was smooth, work was completed timely, service reps very professional and friendly.
Excellent! Although I didn't purchase my Ford Escape from Kelly, I needed to have it towed there when I learned that the problem was covered by a recall notice. The Service Department was courteous, professional, and had my car back on the road in no time!
I recently purchased a 2023 Ford explorer limited from Kelly Ford. Over all the experience was easy and laid back. My salesman Fernando was above reproach. His knowledge of the product was exceptional. The sales manager Mohammed, gave me an amazing deal on my trade, took care of all the administrative paperwork and provided a very professional experience. From start to finish the entire process took less than 2 hours. I say that because I came in at 7pm when the banks were closed. The next morning I was called at 8:15am to some sign and by 9am I drove off in ...
Great service.
Gary F at Kelly Ford was unbelievable. Professional conscientious, and was a pleasure to deal with. I was having issues with a Governor Ford in Malden, where they would not allow me to buy out my lease. I went back-and-forth and back-and-forth with McGovern Ford and had to call Ford motor credit. They put me in touch with a Kelly Ford and I have to say it was a complete pleasure.
No hidden agenda, everybody I dealt with was up front and believe it or not honest. The process was quick and seamless! I highly recommend!!
Service was quick and people were nice.
Staff friendly and curious. They understand the value of a customer!!!
Fantastic crew of automotive professionals! They quickly diagnosed the issue with my new F-150, had me back on the road in no time. My highest recommendation.
Fernando was very helpful and knowledgeable
Awesome experience, John and Muhammed were amazing
All involved with the sale ,financing , and registration of my 2023 Ford Maverick shined beyond belief in making this dream come true thank you thank you ALL!
Haven’t taken delivery of my vehicle yet but John Arnold was great to work with. Really great guy and he was happy to answer all questions. Muhammad is a top notch closer!
It has been a great experience with cooper and Mohamed and the whole crew. I recommend purchasing a vehicle 🚗 from them as they will help you the whole way.
Kaitlyn was a great help. My car needed brakes and she got me in the very next day. Very professional and a nice sense of humor. Pleasure working with her.
They were able to get me in without an appointment and took great care of my car. These folks are the best and somehow I always look forward to going back(hopefully just for routine maintenance like this time lol)
Exceptional experience! If every time I bought a car was like this, I'd buy more cars! Cooper (McNinch) made the entire process seamless. I know he hasn't been doing it for very long, but he might just be the most knowledgeable and attentive sales person I've ever had.....excellent job! Thx!!
Was a pleasant experience for what I had done. Fast work and friendly environment.
Fernando and the team were very helpful, and I love my car. They made everything quick, painless, and easy. Thank you!
Service did a great job
Caitlin was very helpful.
Great service excellent staff. the techs were awesome. Caitlin was very helpful when I got there.
very nice people got right in.They got me in and out great service
Quick and friendly service
I’ll be honest car salespeople are not my favorite but Ambrose and Mohammed were professional and forthcoming with information on the vehicle I chose. I would definitely recommend this dealership.
The staff is polite and friendly. The coffee is good. My Ford-150 was serviced fast and efficiently.
Professional, friendly and kind staff was a plus. All were very no nonsense which was great to have after a series of car vultures tried to get our business. The car was great for our needs and didn't leave the lot until it was certified and ready! Would buy from them again! The entire transaction was seemless and quick.
Thank you Kelly Ford for efficiently fitting my F350 into your schedule with short notice and the diagnostics / repair. Great customer service! Thanks again -Greg-
Great people!! Highly recommend!!
Mike from Ford is the best!!! He helped me out immediately when I called & was very personable. The best experience I’ve had with a car dealership.
Had been looking for a specific commercial vehicle for months. Found the perfect truck listed online and located at Kelly Ford. Sent an email, within minutes- I was notified the truck was available, and was able to remotely purchase the vehicle. Kelly Ford went the(extra mile) and arranged the truck to be delivered, as I didn't have time to drive the four hours to take delivery. John, the commercial sales manager, very courteous and professional. Kelly Ford, thank you!
I had an issue with my onboard "Sync" system in my 2020 F-150. It took a bit of troubleshooting and time figuring out the problem. But Mike Myette and his crew got it diagnosed and repaired. And now it works great!
Quick and painless oil change. Less than an hour from check in to check out. And you can pay with your Ford Pass Rewards points.
I had a big issue with my 2016 Ford Edge. My engine needed to be replaced and it was very stressful on me. My service rep Caitlin was unbelievably helpful and friendly. My car was in the shop for almost a month and a half as they needed to wait for the engine to come in. Caitlin kept me up to date on what was happening. We would speak every few days for an update. Caitlin was so helpful and I sincerely appreciate everything she did to assist with the situation. From the appraisers to keeping up with when the engine ...
I had a big issue with my 2016 Ford Edge. My engine needed to be replaced and it was very stressful on me. My service rep Caitlin was unbelievably helpful and friendly. My car was in the shop for almost a month and a half as they needed to wait for the engine to come in. Caitlin kept me up to date on what was happening. We would speak every few days for an update. Caitlin was so helpful and I sincerely appreciate everything she did to assist with the situation. From the appraisers to keeping up with when the engine ...
John Arnold was great and helpful throughout my experience. Very knowledgeable and communicated throughout the process. Highly recommended! - M. Collins
I need to revise my earlier post. The Service Manager did get back to me and scheduled another appointment for first thing the next day. Unfortunately, the problem turned ut to be electrical, so i will have to return in a week for yet another apointment. Everyone at Kelly's seems to be committed to resolving the problem. I may post again after my next appointment
Mohamed and Cooper were both excellent to work with!
the service dept is great,michael ,caitlin and ian are great,they informed me the entire time they fixed it , did it right thanks so much.we love kelly ford thanks so much
There service dept is awesome Michael and Caitlin and Ian are simply put very professional thank you for great service and making me feel like I’m part of the family love you all
Mike did an amazing job amazing service, would recommend anyone to go there. Made everyone feel comfortable and welcome
Excellent mechanics, job always done to perfection, friendly staff and very accommodating always. Been buying and maintaining their vehicles for over 20 years. Never had a problem that could not be rectified to my satisfaction. Recommend highly.
Great and fast service
The manager Mike is a breath of fresh air! He's hands-on, and makes the customers feel very comfortable. Caitlin, who is the service advisor, is very efficient in her job. She has a friendly, kind way about her that also is appealing to the customers. Even the young man who did the work on my car was very pleasant and helpful. This was probably the best appointment I've had with Kelly Ford service.
Very helpful staff good selection of trucks which is what I was looking for nice facility
I had a great experience working with Dave labrecque no pressure very professional thanks again Dave
I had an overall good experience with service done on my 2018 Escape.
I was a returning customer to Kelly Ford. Ambrose, Mohammad, Dave and Gary were all great to deal with and made our transaction run smoothly. Good communication and transparency made the process quick and easy.
Great experience at Kelly Ford. John, Mohamad and Gary were fantastic to deal with. If you want a truck .... go see the truck guy, John Arnold. Thank you, Gentlemen.
Kelly Ford continues to pleasantly surprise me with quality service.
I don’t care how many times you call them they will not answer. And when they do answer, they take your phone number and never call you back. And that is a truthful statement.
Since the purchase of my Escape, I have been most pleased with the interaction of the staff and management. Having matured in a family-owned dealership my expectations of service begins with the service writers being able to listen and be the liaison between the mechanics and your needs. Ian and Caitlyn not only exemplify intuitive communication but are welcoming. The service manager Michael is ever present in the doings and keeps you informed and concerned with your satisfaction.
Very efficient and friendly
Kelly Ford was awesome! Mostly dealt with Mike and he was amazing! Highly recommend!
Very friendle
Ambrose and Muhammad were great! Very knowledgeable. Great team. Love Kelly Ford.
Professional and courteous
They stay over lunch to finish as I waited. Appreciate it
My vehicle had a recall. Kelly quickly & efficiently corrected the problem. The staff was professional & kept me informed about the progress. I highly recommend them.
Went to Kelly Ford while on vacation in Gloucester, MA with a failed alternator. I was only in town for a short period of time. Even though they were short staffed, Ian Coyle Service Manager was extremely helpful. He made it happen, I don’t know how but my car was done by 5 pm the day before I was scheduled to leave. Outstanding communication, he is a gem. Thank you so much Ian.