Customer Testimonials
Great service!
I had a great experience with Brett. He was easy going and informative and him and his team made an already really good deal, into an even better deal for me. I would definitely recommend Brett and Kelly Ford as a whole.
Greatly appreciate with the timeliness of the oil change. Great, friendly personnel.
I had a great experience buying my 2023 Ford Escape on March 29, 2025. I love my new car!
Received great service at a great price. Service people were top notch friendly and extremely kind. Wont go any where else for service.
good job!!
Second time purchasing a vehicle from Kelly Ford in Beverly. Always a great time. Cooper was awesome!! Running all around with us answering any questions we had awesome personality. The other staff was very welcoming and helpful as well.
Christian was great!
Solid service by the Sales Rep Edwin and the whole team. Buying process was very simple.
Excellent communication and timely repairs. Christian and the woman he is training were both great
I got a routine oil change, but upon just leaving, I realized that my windshield wipers were still misaligned (different dealer’s mistake) I called back in and they were happy to help, and didn’t charge me for it! 11/10 service they care about their work!
Awesome experience! Michael runs a great dealership! Highly professional and fun to work with the team!!!!
Helpful, pleasant, no pressure. Had time to decide what I wanted to do. Feel good about the Vehicle and the process to purchase it.
Kelly Ford, a successful car dealership, excels at sales, as evidenced by our positive experience purchasing a Bronco. Unlike other dealerships where my wife was expected to sit in the back without explanation, our salesperson at Kelly Ford explicitly asked her to do so to facilitate explaining the car's features to me, the driver. Notably, my wife also had the opportunity to drive, and I found the back seat to be comfortable. This courtesy was consistent across all Kelly Ford staff we interacted with. Despite not being the closest Ford dealership, their exceptional service has secured our future business, ... Read More Google - Apr 29, 2025
Very knowledgeable highly professional and very fair on the pricing. Explained everything down the exact details very candid very friendly and super Sharp.
In quickly. Out quickly. 👍
Very helpful and kind, Edwin is fantastic!
Great communication and explanation. My car was ready when they said it would be and they gave a courtesy call before coming to pick it up. Dimitri and Christian were awesome!
I rarely share negative reviews but a series of delays “can you leave the car for another night”, a lack of expertise in analyzing the root cause of a problem and ongoing poor communication with the service department is what prompts this generous 3 star review.
Dave Labrecque and everyone at Kelly Ford were great to deal with. They went out of their way to make sure we got the Bronco we wanted. Everything was smooth from start to finish.
I had a very enjoyable experience purchasing a brand new Ford F150 raptor from Kelly Ford! They went above and beyond working with me and I’m so happy with my new purchase!
Friendly and fast.
I've been going to Ford services all around the country as a traveling nurse. This is the first service center where I felt taken care of and not taken advantage of. All my questions answered and work was done fast! They helped me with my state inspection on my Ford Transit. Christian and Demetri were so nice and welcoming. Also, someone in the waiting area came to check on me and offered me refreshments (didn't get his name). All and all top-notch service today!
I had great experience. My sales person took time to listen and did not push or rush. Mark the Sales Manager was wonderful. And Christian A in service is THE BEST.
Friendly, respectful and professional staff. Thank You Edwin for being so helpful.
Overall a good buying experience with Dave Labrecque and Cody Michael. What I appreciated was that there were no dealership gimmicks attached to the sale price of the vehicle, just a $500 edge guard protection package that I believe can be declined. (I negotiated a deal in my favor and they still included the guards, a very nice touch!) After some deliberation I was able to negotiate a fair deal on a 2025 Ranger and the overall buying process was smooth. We signed paperwork on a Saturday morning and the truck was ready and waiting for me with plates and an inspection ... Read More Google - Apr 10, 2025
Great service. Quick response. Very responsive.
Amazing experience. PAINLESS no hassle. Called them about a vehicle they sent over pricing and after another call I got my amazing f150 lightning. Very pleased!
Christian was perfect I. What he said would be done today. He and the techs did everything with a smile and made me feel valued. I will definitely be returning!!!!
They are amazing, thank you for helping me with my purchase. My first Ford and I am loving it
I had an excellent experience at the FORD dealership! The customer service was top-notch, with friendly and knowledgeable staff who were eager to help. They took the time to answer all my questions and ensure I found the perfect car for my needs. The entire process was smooth and hassle-free. Highly recommend for anyone looking to buy a Ford!
Quick and easy, friendly service.
Excellent and speedy work
Great service people and very helpful technicians. I’ll be a regular.
Great experience!
Great experience. Relaxed atmosphere and good teamwork.
Incredibly helpful, professional, and fun to deal with. Edwin and the team has made the process of buying a car so seamless.
Amazing experience buying my new Bronco Badlands ⭐️⭐️⭐️⭐️⭐️ The salesman Scott and the GM Mike were so knowledgeable, helpful and friendly, as was the finance mgr. Had a wonderful experience from start to finish and I love my new ride! Thanks, Kelly Ford team!!!
Very candid told me everything I needed to know. Very fair great bunch of guys from the salesman all the way up to the finance guy!
Sorena, the sales representative, and Mike, the general manager, were great and made the whole process smooth. Unfortunately, a previous woman I spoke with had given me incorrect information about the payments (involving the amount for my trade and the down payment). But the on-site team easily helped me resolve this. Will definitely be coming back when in need of another car.
Good service.
Everything was straight forward. No running back and forth - sit here wait for an hour baloney! Dave was super and friendly as was Mike hismanager
The shop was attentive and thorough.
Great car buying experience at Kelly Ford. The whole team worked together to get the deal done.
Kelly ford in Beverly made my car buying experience stress free
We had great experience. Edwin was so helpful and greeted us in lot immediately. Whole process was easy.
My experience was awesome, everyone was so friendly and supportive!
Overall, I was happy with the dealership. It was clean, there was a lot of inventory and they were able to get the car I wanted.
I haven’t been there in a while, but the new up front pricing and communication is pretty great. You know exactly how much the repair will cost, and it was spot on. Going back next week to have them fix something else.
Despite previously being a very unsatisfied customer with the prior service management, they resolve my issue with the front axle quickly, and had it under warranty! So it has made me a lot more pleased with Kelly and Ford in general. Thank you very much.
Great service, rapid turnaround, really appreciate the convenience factor.
Great sales experience, got a great deal without any unnecessary haggling over price.
I bought a truck here last week with my husband. Everything was fairly easy. When it came time to choose finance rates and the repayment period, the business manager was quite dismissive when I asked if he would share what the rate options were. He assured me he would give me the best rate. He seemed frustrated that I cared how much the truck was going to cost and he wanted me to focus only on how much the monthly payment was going to be.
I'm not sure I got the best rate available, but I did get the ... Read More Google - Mar 17, 2025
My experience at Kelly Ford was above and beyond my expectations ! Their expertise and professionalism is exceptional. Thank you Christian, Thank you Brian, thank you to the entire Kelly Ford Team.” You Make it Easy”’, every single time!!! It’s such a pleasure doing business with you! Thank you again!!!!
Fantastic communication and no guessing. The guys are 5 star!
Traded in my old Escape for a new one. Amanda and Dave were helpful and pleasant to interact with. I’m happy with the deal I got.
Excellent service!
Fast, and great service.
Very good service
What a fantastic crew they have down at Kelly Ford in Beverly. A brilliant experience inside and out . They went out of their way to take care of my many inconsistencies. Thank you Kelly Ford.
Super service. I had never been to this Ford dealer for service before. Took my 2012 Ford Focus electric there as I was having problems getting it to start. They were very helpful as soon as I walked in. Service guy listened to my problem and they took it right away. I was concerned due to the age of the car that this was going to be a serious/expensive problem...they checked it out. Fixed and done. $35!!!! I could not believe it. I would have expected over $100 just to look at it. Plus service people were friendly and helpful throughout. ... Read More Google - Mar 3, 2025
Very helpful when bought car -.gerat experience
Great job done and fantastic customer service. I’ve been using a different Ford dealer nearby where the Manager himself needs some customer experience training. The Conor street dealer is where experience!!!
Dropped off my car before service and it was completed the next morning. The dealership then drove the car back to my house and handled everything smoothly and professionally
Very satisfied by the service representative Demetri and service to my 2022 F250. Now booked service for another Ford vehicle I own. I appreciate their response
Serviced our car during the scheduled time and was able to accommodate special needs
Fantastic service!! Demetri and Christian were so very helpful!!!
Awesome personnel awesome service great doing business
Thank for the great customer service. I was dreading my visit when I saw my service writer was going to be Ian Coyle. But much to my surprise he is no longer with Kelly Ford and the visit was a pleasure. Thank you all!!
Genuinely enjoyed my experience with Kelly Ford. It is a great organization who truly cares for their customers.
